99 xo – Privacy Policy

99 xo takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use the 99 xo platform, how that information is used, and the steps we take to keep it safe.

This Privacy Policy applies to all services of 99 xo baji, including our website, mobile applications, and other related digital services. By using our platform, you agree to this Privacy Policy.

99 xo believes that your personal information is your property. We only use the data that is necessary to provide you with better service. Our goal is to earn your trust through complete transparency.

99 xo collects three types of information: information you provide, information collected automatically, and information received from third parties.

We never store your password in plain text. Passwords are always kept in hashed form and are inaccessible to all staff.

99 xo uses the information it collects for the following purposes. We maintain full transparency in every use case:

• Account Management: To confirm your registration, verify your account, and ensure login security.
• Service Delivery: To enhance your gaming experience, keep betting services running, and process payments.
• Customer Support: To address your questions and complaints, and to provide technical support.
• Security & Fraud Prevention: To detect unusual activity, prevent multiple accounts, and protect against financial fraud.
• Legal Compliance: To comply with applicable laws and regulations and respond to lawful requests from law enforcement authorities.
• Personalized Experience: To recommend games based on your preferences and keep you informed about relevant promotions.
• Responsible Gaming: To identify unusual gaming behaviour and provide timely assistance.

99 xo Baji does not generally share your personal information with third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: Used solely to process transactions with mobile banking services such as bKash, Nagad, and Rocket.
• KYC Verification Services: With authorised verification providers for identity confirmation.
• Legal Authority: In response to a court order or a lawful request from a government authority.
• Technology Service Providers: For server hosting and technical support, with providers bound by strict confidentiality agreements.

In any arrangement with third parties, we ensure they uphold the same privacy standards we do. Your data is never shared for commercial purposes.

99 xo Baji uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferred language, settings, and game preferences.
• Analytics Cookies: To understand which pages are used most, helping us improve our services.
• Security Cookies: To detect fraud and suspicious activity.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

To protect your information, 99 xo employs industry-standard security measures. Our security protocols are regularly reviewed and upgraded.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication: Two-factor authentication is available as an additional layer of security.
• Regular Audits: Independent third-party security experts conduct regular audits of our systems.
• Staff Training: All our staff receive regular training on privacy and data security.
• Data Minimization: Only the information that is strictly necessary is collected — nothing more.

99 xo Baji retains your personal information only for as long as necessary. Retention periods are determined based on the type of data and applicable legal requirements.

• Account Information: For the duration of your active account and up to 5 years after closure.
• Transaction Details: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: For up to 5 years after account closure, as required by law.
• Log Data: For security purposes, for a maximum of 12 months.
• Marketing Preferences: Until you opt out.

Once the applicable retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

As a member of 99 xo, you have the following rights over your personal data:

99 xo does not intentionally collect information from any individual under the age of 18. All of our services are intended for adults only.

If we become aware that a minor's information has been collected inadvertently, we will immediately close the account and delete all associated data.

If you believe your child is using our platform, please notify us at support@99xo-baji.com and we will take prompt action.

99 xo may update this privacy policy when necessary. For significant changes, we will take the following steps:

• Members will be notified by email at least 14 days before any changes take effect.
• A notification will be displayed upon accessing the platform.
• The last updated date at the top of this page will be revised accordingly.
• Previous versions are available upon request.

Continued use of the platform after the updated policy takes effect will be considered your acceptance of the new policy.

For any questions, requests, or concerns regarding our privacy policy, please contact our dedicated privacy team:

• Email: support@99xo-baji.com
• Subject Line: "Privacy Request – [Your Username]"
• Response Time: Within a maximum of 30 days
• Live Chat: Available 24/7 after logging into the platform

For answers to more common questions, visit our FAQ Page View or Responsible Gaming Visit the page.