Play for fun, play within limits. 99 xo wants you to stay safe and well at all times. Responsible gaming is our top priority.
Playing at 99 xo isn't just about chasing wins — it's a form of entertainment. Responsible gaming means knowing your limits, stopping at the right time, and keeping gaming a small part of your life, not all of it. We want you to enjoy every session without it coming at the cost of your family, work, or mental wellbeing.
Online gaming is growing rapidly in Bangladesh, yet many people don't realise when it crosses the line from fun to a problem. 99 xo is committed to raising awareness about this. Our platform includes a range of protective tools to help you stay in control.
The heart of responsible gaming is simple — you control the game, not the other way around. At 99 xo, we put every player's wellbeing above profit. On this page you'll find a complete responsible gaming guide, a self-assessment questionnaire, and ways to get support.
Please note: 99 xo is strictly for users aged 18 and above. Age verification is mandatory when creating an account.
99 xo's dedicated initiative to keep your gaming experience safe and enjoyable
Set your weekly or monthly deposit limit in advance. Once a limit is set, any increase takes 7 days to come into effect — protecting you from impulsive decisions.
Set a daily time limit for gaming before you start. Once the limit is reached, the system will automatically notify you and end your session if needed.
Give yourself some space. Take a break from gaming for 24 hours, 7 days, or 30 days. No deposits or bets can be placed on your account during this time.
To break free from long-term problem behaviour, activate self-exclusion for 6 months or more. Your account cannot be reactivated during this period.
Once you hit a set loss amount, your game will automatically stop. You can adjust this limit yourself at any time through your profile settings.
A message will appear every hour or at set intervals showing how long you've been playing and your total wins and losses — keeping you grounded in reality.
Ask yourself the questions below. If you answer "Yes" to most of them, it may be time to use our responsible gaming tools or seek professional support.
If you answered "Yes" to 3 or more questions, please contact our support team or activate self-exclusion. Seeking help isn't weakness — it's courage.
Secure your gaming experience in just a few clicks. Follow the steps below:
Log in to your 99 xo account and click the profile icon in the top right corner.
Go to your account settings and look for the "Responsible Gaming" option.
Choose what you need — Deposit Limit, Time Limit, Loss Limit, or Self-Exclusion.
Enter the amount or time limit and tap "Confirm". Changes take effect immediately.
Our support team is always available via live chat or email for any concerns you may have.
Set a daily, weekly, or monthly maximum deposit amount.
Decide how long you'll play each day before you begin.
Your session will automatically end once you reach your loss limit.
Take a break from gaming for a set period of time.
Lock your account for a complete long-term break.
Check your time and spending stats at regular intervals.
Responsible gaming isn't just about following rules — it's about being aware of your own behaviour. At 99 xo, we want you to recognise the signs below and reach out for support whenever you need it.
99 xo is more than a gaming platform — it's a responsible community. We believe that playing responsibly is the key to long-term enjoyment, which is why every product and service we offer is designed with player safety at its core.
Our responsible gaming team works around the clock to ensure any player in distress gets help quickly. We use advanced algorithms to detect unusual gaming patterns and send automatic alerts.
Mindset is the most important part of responsible gaming. Winning and losing are both part of the game, but chasing losses with bigger bets is dangerous. Keep this in mind: every game outcome on 99 xo is completely random, and no strategy can guarantee a win.
We want gaming to bring you joy, not stress. Take regular breaks, spend time with family, and keep gaming as a leisure activity rather than the centre of your life. 99 xo is always with you — in the wins and in the caution.
Join 99 xo and enjoy thousands of games in our safe gaming environment. You set your limits — we respect them.